Business days: Monday throught Saturday

Returns & Refunds

We want you to be completely satisfied with your purchase from Biker Heroes. Our return policy ensures a straightforward and fair process for all customers.

Return Window & Conditions

You may return your purchase within 30 days of delivery. Returns must meet these conditions:

• Item is unworn and in original condition
• All original tags and packaging are intact
• Product is not personalized or custom-made
• Item was not marked as final sale or non-returnable

For defective items, please report issues within 7 days of delivery and provide photos of the defect. We’ll cover return shipping for defective products.

Refund Process

When we receive your return, here’s what happens:

1. Our team inspects the item (1-2 business days)
2. Upon approval, we process your refund (7 business days)
3. Your bank processes the refund (5-10 business days)

Refunds are issued to your original payment method and include the full product cost minus the $5 return shipping fee. Original outbound shipping charges are non-refundable.

Exchange Information

Size and color exchanges are available within 30 days of delivery, subject to stock availability. To request an exchange:

1. Email support@bikerheroes.com with your order number
2. Specify the desired exchange item
3. Return the original product in unworn condition with all tags attached

Return Instructions

To start your return:

1. Email support@bikerheroes.com
2. Include your order number and return reason
3. Wait for our return authorization
4. Ship the item back using a trackable method
5. Keep your shipping proof

Contact & Support

Our customer service team is available Monday through Saturday, 9:00 AM – 5:00 PM UTC-5:

Email: support@bikerheroes.com

Response time: Within 24 hours

Please note: Personalized items, custom-made products, and items marked as final sale cannot be returned unless defective.